As the representative of our clients' interests under a long-term broker's assignment, we are committed to ensuring that the insurers always fulfill their obligations in a prompt, contractually-compliant and client-focused manner. This applies to the administration of the insurance relationship, the documentation obligation and the ongoing adjustment of policies – and especially in the event of a claim.
Professional claims management is part of our brand essence. Our claims departments are staffed with some 200 experts, including lawyers, insurance specialists, business administrators, architects and experts from related disciplines. A group of specialists is available for each line of insurance.
Within the Ecclesia Group, we accompany about 185,000 claims per year with a compensation volume of about 1.2 billion euros. This makes the Group one of Germany's strongest partners in professional claims management. The experience gained from these activities is integrated into individual insurance and risk consulting to ensure that losses do not happen again.
IN THE EVENT OF A CLAIM WE ARE AVAILABLE 24/7: Call +49 5231 603-0
You can reach us personally during our office hours between 8:00 a.m. and 5:30 p.m. from Monday to Thursday and on Friday between 8 a.m. and 3:30 p.m..
Outside these hours, you can leave us a message or get the call transferred to our emergency assistance service.