Ecclesia Holding GmbH
Ecclesiastrasse 1 – 4
32758 Detmold
GERMANY
Phone +49 5231 603-0
Fax +49 5231 603-197
E-mail info@ecclesia-group.com
Internet www.ecclesia-group.com
Management: Jochen Körner (CEO), Denny Tesch (CFO)
Supervisory Board: Dr. Matthias Berger (Chairman)
Registered with the Amtsgericht Lemgo, HRB Nr. 3393
Sales tax identification number:
DE 124601328
Competent Supervisory Authority:
Industrie- und Handelskammer Lippe zu Detmold,
Leonardo-da-Vinci-Weg 2, 32760 Detmold
Listed in the intermediary register with the number:
D - 6UJG - 7C7TG - 63 in accordance with § 11a Gewerbeordnung [German Industrial Code]
Complaints
If you have any complaints, you can contact us in writing using the following e-mail address: beschwerde@ecclesia-gruppe.de or the indicated mailing address or by telephone: +49 5231 603-8997. We will confirm receipt of your complaint in writing upon receipt.
The time required to deal with your complaint will depend on the circumstances; if a prompt reply is not possible, we will inform you of the underlying reasons and when the investigation is likely to be completed.
Arbitration Board
The Ecclesia Group is strongly committed to resolve any dispute arising out of or in connection with our contractual relationship amicably. We are obliged to take part in extrajudicial settlement of disputes before the Arbitration Boards of
- the Versicherungsombudsmann e. V., Postfach 080632, 10006 Berlin, www.versicherungs-ombudsmann.de and of
- the Ombudsmann Private Kranken- und Pflegeversicherung, Kronenstraße 13, 10117 Berlin, www.pkv-ombudsmann.de,
where these arbitration bodies are competent.
In accordance with the Regulation (EC) No 524/2013 on Online Dispute Resolution for Consumer Disputes, we would like to inform you about the ODR-platform which is accessible at ec.europa.eu/consumers/odr/
Complaints in accordance with The German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG)
The Act on Corporate Due Diligence Obligations in Supply Chains (LkSG) also provides for a complaints procedure. The complaints procedure is handled by an external lawyer of trust (ombudsman) who may be contacted as follows:
Dr. Carsten Thiel von Herff, LL.M.
Loebellstrasse 4, 33602 Bielefeld
Phone +49 521 557 333 0
Mobile +49 151 58230321
E-mail ombudsmann@thielvonherff.de
Reporting platform www.report-tvh.com
Website www.thielvonherff.de
Click here for the Rules of Procedure.